Customer Service Representative

Policybazaar.com; Ahmedabad District; On-site; INR 300,000 - 460,000; Full time

Job summary

PolicyBazaar.com in Ahmedabad, Gujarat is seeking an Associate Consultant Services to provide dedicated customer support for health insurance documentation and related queries, including visiting customers to assist with documentation and ensure a smooth experience.

You will explain policy coverage, coordinate with internal teams, collect documents, and travel locally as needed. Freshers with strong communication are welcome; a two-wheeler with license is preferred.

Qualifications

• Graduate in any discipline; freshers considered.
• Two-wheeler with valid driving license preferred.

Responsibilities

• Visit customers at homes, hospitals, or workplaces to address health insurance queries.
• Assist customers with health insurance documentation, including policy documents, endorsements, renewals, and claim forms.
• Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures.
• Coordinate with internal teams such as operations, claims, and underwriting for timely issue resolution.
• Collect and verify required documents and ensure accuracy and completeness.
• Track customer requests and follow up until closure.
• Maintain proper records of customer interactions and service outcomes.
• Deliver a professional, empathetic, and customer-centric service experience.

Skills

Communication

Customer focus

Problem solving

Travel readiness

CRM basics

Education

Graduate in any discipline

Freshers with good communication

Tools

CRM tools

MS Office

Job description

Job Title: Associate Consultant Services

Department: Customer Support / Operations

Location: Ahmedabad, Gujarat

Employment Type: Full-time

Contact Person : Kashish Singh | 8448389795| [e-mail]

Job Summary

We are looking for an Associate Consultant Services to join the PolicyBazaar team and provide dedicated customer support for health insurance documentation and related queries. This role involves visiting customers at their location to assist with documentation, resolve issues, and ensure a smooth and satisfactory customer experience.

Key Responsibilities

• Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.
• Assist customers with health insurance documentation, including policy documents, endorsements, renewals, and claim forms.
• Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures.
• Coordinate with internal teams such as operations, claims, and underwriting for timely issue resolution.
• Collect and verify required documents and ensure accuracy and completeness.
• Track customer requests and follow up until closure.
• Maintain proper records of customer interactions and service outcomes.
• Deliver a professional, empathetic, and customer-centric service experience.

• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving ability.
• Basic knowledge of health insurance products and documentation (preferred).
• Ability to explain complex information clearly.
• Willingness to travel locally for customer visits.
• Basic computer knowledge (MS Office, CRM tools).

Educational Qualifications

• Graduate in any discipline (preferred).
• Freshers with good communication skills may also be considered.

Additional Requirements

• Two-wheeler with a valid driving license (preferred).