Customer Service Professional - Blended Process

Shashwath Solution; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Shashwath Solution is seeking Customer Care Executives to manage travel-related inquiries and baggage-claim issues. You'll resolve damaged/delayed baggage, cancellations, and payment queries with a focus on accurate information and polite service.

The role requires the ability to interpret PNRs in Sabre and to utilize World Tracer for baggage tracing, with flexible shifts including nights in a 24/7 environment.

Qualifications

• Graduate/Undergraduate degree required.
• 6 months travel industry experience.
• Excellent written and spoken communication.
• Proficient with computer applications.

Responsibilities

• Resolve passenger queries for damaged or delayed baggage and cancellations.
• Handle customer service inquiries and complaints.
• Read PNR in Sabre and use World Tracer for baggage tracing.
• Settle baggage claims per the Montreal Convention.

Skills

Excellent written and spoken comms

Education

Graduate/Undergraduate

Tools

Sabre

World Tracer

Pegasus

Job description

Profile Summary-

Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service
Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims.

Primary Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience:

• 6 Months Travel experience
• Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items.
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment