Customer Service Officer | Front Desk

Curefit; Mumbai; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Fitness First Gym in Mumbai is seeking a Customer Service Officer to enhance member experience, handle front desk duties, and drive renewal sales. You will manage memberships, process upgrades and cancellations, and ensure smooth daily operations.

Responsibilities include providing exceptional member support, resolving complaints, and pursuing upsell opportunities such as personal training and group fitness programs to improve retention and revenue.

Qualifications

• Qualifications in customer service, sales, or a related field.
• 1-2 years of experience in customer service, sales, or related field, preferably in fitness.
• Excellent communication and interpersonal skills, with ability to engage and motivate members.
• Proven sales skills, with ability to negotiate and close deals.
• Ability to manage day-to-day operations including front desk management and membership administration.

Responsabilités

• Front Desk Management: Manage the front desk, welcoming members and guests.
• Membership Administration: Process membership sales, upgrades, and cancellations.
• Facility Maintenance: Report maintenance issues to ensure prompt resolution.
• Member Support: Provide exceptional customer service and resolve queries.
• Renewal Sales: Proactively contact members about renewals and negotiate contracts.
• Upselling and Cross-Selling: Identify opportunities to upsell fitness services and memberships.

Connaissances

Customer service

Sales

Communication

Interpersonal skills

Description du poste

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

Responsibilities;

Operations:

• 1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.
• 2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.
• 3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

Customer Service:

• 1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.
• 2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.

Sales:

• 1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.
• 2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

Requirements;

• 1. Qualifications: Relevant qualifications in customer service, sales, or a related field.
• 2. Experience: Minimum 1-2 years of experience in customer service, sales, or a related field, preferably in the fitness industry.
• 3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.
• 4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.
• 5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.