Customer Service Officer | Front Desk

Curefit; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Fitness First Gym is seeking a Customer Service Officer to deliver exceptional member experiences and drive renewals. You will manage front desk operations, process membership sales, upgrades, and cancellations, and coordinate maintenance reporting to keep the club running smoothly.

In this role you will handle member inquiries, resolve complaints, and proactively contact members about renewal options. You will also identify opportunities to upsell services such as personal training and group

Qualifications

• 1-2 years of experience in customer service, sales, or related field.
• Excellent communication and interpersonal skills.
• Ability to negotiate and close deals.
• Operational skills to manage day-to-day front desk operations and membership administration.

Responsibilities

• Front desk management to create a welcoming environment for members and guests.
• Process membership sales, upgrades, and cancellations with accuracy.
• Report maintenance issues to minimize disruptions to members.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Education

Relevant qualifications in customer service or sales

Job description

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

Responsibilities;

Operations:

• 1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.
• 2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.
• 3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

Customer Service:

• 1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.
• 2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.

Sales:

• 1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.
• 2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

Requirements;

• 1. Qualifications: Relevant qualifications in customer service, sales, or a related field.
• 2. Experience: Minimum 1-2 years of experience in customer service, sales, or a related field, preferably in the fitness industry.
• 3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.
• 4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.
• 5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.