Customer Service Officer | Front Desk

Curefit; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Fitness First Gym in Mumbai is seeking a proactive Customer Service Officer to deliver exceptional member experience and drive renewal sales.

You will manage front desk operations, process memberships, handle inquiries, resolve issues, and identify opportunities to upsell services such as personal training and group classes. Strong communication and sales skills are essential for success in this role.

Qualifications

• Qualifications in customer service or sales.
• 1–2 years of experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Sales skills with ability to negotiate and close deals.
• Ability to manage day-to-day operations at the front desk.

Responsibilities

• Front Desk Management: manage the front desk and create a welcoming environment.
• Membership Administration: process sales, upgrades, and cancellations with accuracy.
• Facility Maintenance: report issues for prompt resolution.
• Member Support: answer queries, resolve issues, promote services.
• Complaint Resolution: handle complaints professionally to ensure satisfaction.
• Renewal Sales: contact members to renew contracts and secure renewals.
• Upselling and Cross-Selling: identify opportunities to upsell services.

Skills

Customer service

Sales

Communication skills

Education

Relevant qualifications in customer service or sales

Job description

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

Responsibilities;

Operations:

• 1. Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.
• 2. Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.
• 3. Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

Customer Service:

• 1. Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.
• 2. Complaint Resolution: Resolve member complaints in a professional and timely manner, ensuring member satisfaction and retention.
• 1. Renewal Sales: Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.
• 2. Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

Requirements;

• 1. Qualifications: Relevant qualifications in customer service, sales, or a related field.
• 2. Experience: Minimum 1-2 years of experience in customer service, sales, or a related field, preferably in the fitness industry.
• 3. Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.
• 4. Sales Skills: Proven sales skills, with the ability to negotiate and close deals.
• 5. Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.