Customer Service Officer – Banking

LanceSoft, Inc.; India; On-site; INR 250,000 - 350,000; Full time

Job summary

LanceSoft, Inc. in Bangalore is seeking a Customer Service Officer - Banking on an offshore assignment. The role emphasizes inbound call handling, L1 support, and assisting merchants with card terminal issues to ensure smooth transactions.

The ideal candidate has 0–4 years of experience, strong English and Hindi communication skills, and must be flexible to work shifts from 8 am to 12 am DST. The contract duration is 10 months, with offshore operations based in India.

Qualifications

• 0-4 years experience
• Good communication skills (English & Hindi)
• Flexible to work in different shifts (8 am to 12 am DST)

Responsibilities

• L1 support.
• Assist merchants with terminal problems by instructing steps, monitoring and coordinating authorization unit staff activities.
• Handle international/ MB cardholders charge approval requests from merchants.

Job description

Hi, We have an immediate opening for Customer Service Officer-Banking with our client.

Customer Service Officer - Banking

Duration: 10 Months

Location: Offshore India- Bangalore

Call taking job / need to be flexible with shifts and inbound call taking.

Responsibilities

• L1 support
• To look after all International / MB cardholders charge approval request from merchants.
• To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities

Requirements

• Experience: 0-4 years
• Good communication skills (English & Hindi)
• Flexible to work in different shift- 8 am to 12 am DST