Phone Banking Officer

Cogent E Services; Indore District; On-site; INR 253,890 - 304,110; Full time

Job summary

Cogent E Services in Indore is looking for a Phone Banking Officer to handle customer inquiries and provide support for digital banking services. You will need to communicate effectively in English and Hindi, with knowledge of regional languages preferred.

The role requires collaboration with various departments to resolve issues while ensuring customer satisfaction. Eligible candidates must have completed graduation and possess basic knowledge of digital banking. The offered salary is ₹25,000 CTC per month.

Qualifications

• Graduation in any discipline is required.
• Strong communication skills in English, Hindi, and at least one regional language.
• Basic knowledge of digital banking is essential.

Responsibilities

• Handle customer inquiries across various channels.
• Resolve issues and provide accurate information.
• Document customer interactions in the CRM system.
• Maintain customer satisfaction by following service standards.
• Collaborate with other departments for complex issues.
• Stay updated on product knowledge and policies.

Skills

Strong communication in Gujarati

Strong communication in Bengali

Strong communication in Hindi

Strong communication in English

Basic knowledge of digital banking platforms

Education

Completed graduation in any discipline

Job description

Job Role: Phone Banking Officer – Handle customer queries and provide support for digital banking services

Responsibilities

• Handle inbound customer inquiries professionally and efficiently across various communication channels.
• Resolve customer issues, provide accurate information, and offer solutions in a timely manner, primarily using English/Hindi or other regional languages.
• Document all customer interactions and transactions accurately in the CRM system.
• Maintain a high level of customer satisfaction by adhering to service standards and procedures.
• Collaborate with team members and other departments to elevate and resolve complex issues.
• Stay updated on product knowledge, policies, and procedural changes.

Eligibility Criteria

• Completed graduation in any discipline.
• Strong communication in Gujarati and/or Bengali along with Hindi and English.
• Basic knowledge of digital banking platforms.

Working Days

6 (with 1 rotational week off)

Shift Timings

Rotational for Male

7am-7pm for Females

Salary

25,000/- CTC (Fixed)

Location

Atlantis Tower, Sch 78, Indore