Contact Centre Agent / Helpdesk Officer

Tekskills; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Tekskills is seeking a customer support executive to assist customers across channels from Bengaluru. The role involves handling inbound inquiries, outbound calls, and email correspondence while upholding regulatory compliance and quality standards.

A rotating roster and weekend shifts with comp off are part of the schedule. The ideal candidate will have 1-3 years in international call centers, strong communication skills, and proficiency with MS Office.

Qualifications

• 1-3 years of experience in international call centers.
• Motivated, punctual with a strong work ethic and ability to self-manage.
• Candidates should preferably be able to work from Bangalore.

Responsibilities

• Respond to inbound inquiries.
• Make outbound phone calls.
• Email correspondence with customers.
• Adhere to high compliance and quality standards.
• Case management.

Skills

Verbal communication

Written communication

Computer literacy

MS Office

Attention to detail

Adaptability

Tools

MS Office Suite

Job description

You will assist customers via multiple channels, providing consistent and accurate support in line with existing legislation.

You will be available to work on a rotating roster between the hours of 1:00am - 1:00pm Monday to Friday, and occasional Saturdays with comp off

Responsibilities

• Respond to Inbound enquiries.
• Make Outbound Phone Calls
• Email Correspondence with customers.
• Adhering to high compliance and quality standards
• Case management

Preferred Skills

• Excellent verbal written communication skills.
• Computer Literacy
• Working knowledge on MS Office Suite
• High attention to detail.
• Ability to work in a fast paced and changing environment.

Required Experience

1-3 years

• Experience in International Call centre. To be successful in this role you will be motivated and punctual with a strong work ethic and the ability to self-manage.
• We are looking for team players with plenty of initiative and can fully commit to their new career.
• Note: Preferably candidates who can work from Bangalore as their location.