Customer Service New Associate

8132 ASOL - Pune 5 SEZ NTH Company; Pune District; On-site; INR 250,000 - 350,000; Full time

Job summary

Accenture is seeking an entry-level Customer Service New Associate in Pune, India, focusing on Retirement Solutions and CRM designations. The role involves handling routine adjustments in retirement accounts, solving issues within defined guidelines, and supporting a team with close supervision.

Ideal candidates have 0 to 1 year of experience and a graduation, with strong listening and customer service orientation.

Qualifications

• Primary skill - Customer Relationship Management (CRM) - P3
• Effective Listening - P4

Responsibilities

• Solve routine problems with reference to guidelines.
• Interact mainly with your team and direct supervisor.
• Follow detailed instructions for all tasks.
• Work as an individual contributor within a small, predefined scope.
• Role may require rotational shifts.

Skills

Customer Relationship Management

Active listening

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM) Designation: Customer Service New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Team specifies in handling complex adjustments and corrections within retirement accounts. Responsible for individual-level adjustments due to institutional, individual, or client errors. This includes lost earnings calculations, complex refunds, distribution and lTeam specifies in handling complex adjustments and corrections within retirement accounts. Responsible for individuaoan corrections, and fund adjustments
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.

What are we looking for?

• Primary skill - Customer Relationship Management (CRM) - P3
• Effective Listening - P4

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

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