Customer Service Associate

8112 ASOL-Pune 2 SEZ Company; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Client Services Manager I to oversee daily administrative and operational tasks for institutional clients in the US retirement services domain. You will provide day-to-day support for client service, recordkeeping, and business development activities.

The role requires a graduate with knowledge of MS Excel, strong communication, and the ability to work across time zones in a shift-based environment. Prior experience in retirement services is preferred.

Qualifications

• Graduate (mandatory)
• Experience in US retirement industry (preferred)
• Good verbal and written communication skills in English
• Good typing skill and attention to detail
• Good working knowledge of MS Excel
• Flexible to work in US shifts
• Ability to work independently
• Knowledge of participant census data and plan documentation (preferred)

Responsibilities

• Assist Client Facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities including contributions, withdrawals, loans and reporting.
• Resolve issues related to benefit services like eligibility, enrollments and online salary deferral.
• Coordinate between client facing and operations teams to resolve client issues/escalations.

Job description

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Associate Qualifications:Any Graduation Years of Experience:1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.

• Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
• Respond to client service needs and own end to end identified tasks through a centralized service model.
• Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,
• Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.
• Submits and tracks service request work items appropriately in partnership with business partners.

What are we looking for?

• Graduate (mandatory), preferably from commerce background
• Experience in the US retirement industry.
• Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
• Good verbal & written communication skills in English
• Good typing skill and attention to detail.
• Good working knowledge of MS Excel
• Good time management skills
• Ability to work independently
• US Retirement Services domain – Defined Contributions - Institutional Services
• Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)
• US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.
• Knowledge of handling Participant Census data.
• Review and updates plan configuration fields.
• Good Attention to detail with research and timely resolution ability.
• Ability to work in centers of excellence model.
• Excellent written communication skills
• ASPPA Certified (Preferred)
• CRPS (Preferred)
• 3+ Years

Preferred Roles and Responsibilities:

• Assist Client Facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
• Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.
• Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.
• Assist clients in correction of any plan / participant level data issues.
• Co-ordinate between client facing and operations teams to resolve client issues/escalations.

Any Graduation

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture