Customer Service Analyst

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst with 3–5 years of experience in US Retirement Services to join the data entry team in Bengaluru. You will process monetary and non-monetary transactions, verify data accuracy and support client service delivery, including handling distributions and transfers.

You should have strong written and verbal English, ability to meet deadlines, work under pressure, and maintain confidentiality.

Qualifications

• Graduate mandatory; commerce background preferred.
• 4+ years of experience in US Retirement Services.
• Experience with Omni or a Record Keeping platform.

Responsibilities

• Process monetary and non-monetary transactions for clients with accuracy.
• Meet deadlines and complete items in a timely fashion.
• Maintain client confidentiality and comply with policies.
• Identify process improvements and automation opportunities.

Skills

Disputes handling

Time management

Communication skills

Attention to detail

English language

Education

Graduation (commerce preferred)

Tools

Omni

Job description

Skill required: Retirement Solutions - Data Entry Services Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years Language - Ability:English(Domestic) - Intermediate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• 4+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services
• Experience in Exception Processing, processing of distributions including recurring payments (- Minimum Distribution Options, RMD, Lifetime Income etc.), process Internal/ External transfers, IRA contributions etc for Pension plans, IRA’s, Personal Annuities etc.

You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

• Ability to handle disputes
• Ability to meet deadlines
• Ability to perform under pressure
• Problem-solving skills
• Written and verbal communication
• Graduate (mandatory), preferable from commerce background
• Experience in the US retirement industry
• Experience using Omni or any other Record Keeping platform (preferred)
• Open core Night shifts based on business requirements
• Good verbal & written communication skills in English
• Good typing skill and attention to detail.
• Good time management skills
• Ability work independently.

Roles and Responsibilities:

• Process monetary and non-monetary transactions for assigned clients/transactions. Ensure accuracy on transactions processed
• Be responsible for completing items assigned in a timely fashion
• Strict adherence of non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
• Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time.
• Identify and help drive process improvements and automation opportunities.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize transactions (high value/ aging etc).
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Any Graduation About Accenture

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture