Customer Service Manager

Sodexo; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Sodexo in India is seeking a customer service professional to oversee operations in Dadri, Uttar Pradesh, and to ensure high levels of customer satisfaction through proactive service delivery.

The role focuses on handling complaints and escalations, developing clear policies, monitoring performance, and guiding a team of customer service representatives to deliver timely resolutions and continuous improvement.

Responsibilities

• Manage customer service operations and ensure high levels of customer satisfaction.
• Handle customer complaints, escalations, and service-related issues.
• Develop and implement customer service policies and procedures.
• Monitor team performance and ensure timely resolution of customer queries.
• Train and guide customer service representatives.

Job description

• Manage customer service operations and ensure high levels of customer satisfaction.
• Handle customer complaints, escalations, and service-related issues.
• Develop and implement customer service policies and procedures.
• Monitor team performance and ensure timely resolution of customer queries.
• Train and guide customer service representatives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.