Service Manager

Shaadi.com; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Shaadi.com in Delhi is seeking a Customer Service Manager to develop and implement service strategies that boost customer satisfaction and loyalty. You will manage a team of service professionals and ensure high-quality service delivery across channels, coordinating with product, operations, and marketing to resolve complex customer issues.

You will analyze customer feedback, report on KPIs, and drive a culture of continuous improvement within the team, aiming to enhance service quality and

Job description

• Develop and implement effective service strategies to enhance customer satisfaction and loyalty.
• Manage and supervise a team of service professionals to ensure high-quality service delivery.
• Collaborate with cross-functional teams to identify and resolve complex customer issues.
• Analyze customer feedback and implement changes to improve overall service quality.
• Monitor and report on key performance indicators (KPIs) to measure service effectiveness.
• Foster a culture of continuous improvement within the team.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.