Customer Service - International Voice process

Telstra; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Benefits offered by this job

Performance pay

Learning program access

Global presence

Maternity leave

Paternity leave

Annual leave

Sick leave

Relocation support

Insurance benefits

Job summary

Telstra is seeking a Customer Service Consultant for its Bangalore (Embassy Tech Village) office to deliver voice-based support, resolve billing queries, and promote Telstra products. This role requires 2-4 years of international voice experience, excellent communication, and the ability to work a 24/7 rotating roster.

The position offers relocation options within India, access to extensive learning programs, generous leave policies including maternity and paternity leave, and a comprehensive

Qualifications

• 2-4 years of customer service experience with international voice processes.
• Strong communication and problem-solving skills.
• Ability to work on a 24/7 rotating roster.

Responsibilities

• Deliver exceptional support via voice channels, resolving billing queries and promoting Telstra products to ensure a positive customer experience.

Job description

Join Telstra - Customer Service Consultant - Voice Process

Location: Bangalore (Embassy Tech Village)
Work Mode: 100% Work from Office

About the Role

As a Customer Service Consultant, you will deliver exceptional support via voice channels, resolving billing queries and promoting Telstra products to ensure a positive customer experience.

Key Highlights

• 2-4 years of customer service experience working with international customer Voice process.
• Strong communication & problem-solving skills.
• Ability to work on a 24/7 rotating roster.

What we offer

• Performance-related pay.
• Access to thousands of learning programs so you can level‑up.
• Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave for the birth mother with benefits for all child births.
• Up to 16 weeks paid paternity leave for the non‑birthing partner.
• 21 paid annual leaves per calendar year.
• 12 days of paid sick/casual leave per calendar year.
• Relocation support options across India from junior to senior positions within the company.
• Medical, accidental and life insurance benefits.

EEO Statement

We work flexibly and welcome individuals from various backgrounds, ethnicities, genders, and abilities. We have zero tolerance for harassment of any kind and prioritize a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and results may impact the final decision regarding your application.