Customer Service Executive - Two Wheeler Loans

Tata Capital; Prayagraj; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Capital is seeking a results-driven sales professional for retail loan products in India. The role focuses on achieving disbursement targets while maintaining low delinquency, screening customers, and promoting cross-sell across the Tata Capital Financial Services Limited portfolio.

Strong vendor networks and distribution growth are essential to success. Responsibilities include identifying growth areas, ensuring compliance with norms, building customer relationships, and driving promotions

Qualifications

• Graduate in any discipline.
• Experience in retail loan sales is preferred.
• Knowledge of lending products and processes helpful.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per organization norms.
• Ensure login and disbursement processes are followed.
• Sanction ratio targets achievement.
• Cross-sell multiple products and ensure high customer satisfaction.
• Develop strong distribution channels and vendor relationships.

Skills

Sales

Customer relationship

Channel development

Negotiation

Education

Graduate

Job description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- yrs

Qualification :- Graduate in any discipline

Qualification :- Graduate in any discipline

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