Customer Service Executive - Two Wheeler Loans - Vriddhi - Katni - Astha Complex - CSE

Tata Capital; Katni; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital is seeking a sales professional in India to drive disbursement targets for retail loans while maintaining low delinquency. The role involves identifying target areas, pre-screening segments, and achieving login and disbursement goals.

You will cross-sell products, build customer relationships, train staff and vendors, and ensure compliance with RBI regulations. 0–3 years of experience required.

Qualifications

• Graduate degree required.
• 0–3 years of relevant experience.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per norms.
• Achieve login and disbursement targets.
• Cross-sell multiple products to customers.
• Build strong client relationships and brand presence.
• Ensure RBI/compliance adherence and vendor empanelment.

Skills

Sales skills

Customer relationships

Communication

Education

Graduate in any discipline

Job description

Job Description:

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline

Qualifications

Qualification :- Graduate in any discipline

Requirements: