Customer Service Executive - Two Wheeler Loans - Vriddhi - Rewa - Ashirwad Complex - CSE

Tata Capital; Rewa; On-site; INR 300,000 - 460,000; Full time

Job summary

Tata Capital is seeking a field sales professional in India to drive disbursement targets for retail loans and minimize delinquency. The role focuses on identifying target areas, pre-screening segments, meeting log-in and disbursement targets, and achieving sanction ratios.

You will build strong customer relationships, promote the Tata Capital brand, develop distribution channels, and train staff and vendors while ensuring compliance with Audit and RBI regulations.

Qualifications

• Graduate in any discipline.
• 0–3 years of relevant experience.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per norms.
• Ensure login and disbursement targets are met.
• Achieve sanction ratio targets.
• Cross-sell multiple products to satisfy customer needs.
• Execute sales promotions to promote the Tata Capital brand.
• Develop strong client relationships and brand identification.
• Vendor empanelment and development of new vendor relationships.
• Provide staff and vendor training on markets, processes and products.
• Ensure compliance with Audit and RBI regulations.

Skills

Target-driven sales

Customer relationships

Vendor management

Training & mentoring

Cross-selling

Compliance awareness

Education

Graduate in any discipline

Job description

Job Description:

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline

Qualifications

Qualification :- Graduate in any discipline

Requirements: