Customer Service Executive - Two Wheeler Loans

Tata Capital; Rewa; On-site; INR 600,000 - 800,000; Full time

Job summary

Tata Capital is seeking a candidate to drive disbursement targets for retail loans in line with RBI norms. The role involves identifying target areas, pre-screening segments, and ensuring disbursement alongside login metrics.

You will drive cross-selling, run sales promotions for the TCFSL brand, and build strong vendor relationships and distribution channels, while training staff to stay competitive and compliant.

Qualifications

• Graduate in any discipline.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per norms.
• Ensure login and disbursement targets are met.
• Achieve sanction ratio targets.
• Cross-sell multiple products and ensure high customer satisfaction.
• Execute sales promotions to build interest in the TCFSL brand.
• Build strong client relationships and brand identification.
• Develop vendor empanelment and relationships with new vendors.
• Develop strong distribution channels.
• Provide staff and vendor training on markets, processes and products; feedback to policy team.
• Ensure compliance to Audit / RBI regulations.

Education

Graduate in any discipline

Job description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- yrs

Qualification :- Graduate in any discipline

Qualification :- Graduate in any discipline

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.