Customer Service Executive - Two Wheeler Loans

Tata Capital; Jalore; On-site; INR 300,000 - 540,000; Full time

Job summary

Tata Capital in India is seeking a sales-focused professional to manage retail loan disbursement targets and drive customer satisfaction in the Rajasthan market.

You will identify target areas, pre-screen customers, build distribution channels, train staff and vendors, and foster strong relationships with clients and partners. This entry-level role requires graduates with 0-3 years of experience, offering exposure to RBI-compliant processes and cross-selling multiple financial products.

Qualifications

• 0–3 years of experience in retail lending or sales.
• Graduate in any discipline required.

Responsibilities

• Identify target areas for prospective business
• Pre-screen customer segments as per organization norms
• Ensure login and disbursement targets are met
• Sanction ratio target achievement
• Understand customer needs and cross-sell multiple products
• Execute sales promotion activities to build brand interest
• Build strong client relationships and brand identification with customers
• Ensure vendor empanelment and relationships with new vendors
• Develop strong distribution channels
• Provide training to staff and vendors and feedback to central teams
• Ensure compliance to Audit / RBI regulations

Skills

Sales targets

Cross-selling

Customer relationships

Vendor management

Education

Graduate in any discipline

Job description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline

Qualification :- Graduate in any discipline