Customer Service Executive - Two Wheeler Loans - Banswara - Bharti Square - CSE*

Tata Capital; Banswara; On-site; INR 240,000 - 420,000; Full time

Job summary

Tata Capital in India is seeking staff to support loan disbursement operations under supervision. You will help identify potential customers, collect and validate documents, log cases in the system, and ensure adherence to SOPs and RBI regulations.

The role also involves meeting sanction ratios, cross-selling products, and vendor empanelment efforts with managerial guidance. The position focuses on maintaining service quality while growing the loan portfolio under strict regulatory and

Qualifications

• Graduate with basic knowledge of banking operations.

Responsibilities

• Assist in disbursement of loans under supervision, helping to maintain low delinquency.
• Identify potential customers for business growth with supervisor guidance.
• Collect and validate customer documents as per organization norms.
• Log cases in the system per SOP and follow processes for disbursement.
• Meet sanction ratios as required by the organization.
• Understand customer needs and assist in cross-selling multiple products under supervision.
• Assist in empanelling new vendors and building relationships with them.
• Ensure compliance with Audit and RBI regulations.

Job description

Job Description

To help the Supervisor / Manager for the disbursement of Loans with minimum delinquency.

• Perform the following under the guidance/direction of Supervisor/Manager
• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organization requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.