Customer Service Executive - Two Wheeler Loans

Tata Capital; Gurugram District; On-site; INR 300,000 - 450,000; Part time

Job summary

Tata Capital is seeking a highly skilled Customer Service Executive to provide exceptional service in two-wheeler loan operations. The ideal candidate will have at least 2 years of customer service experience in the financial industry and possess excellent communication skills.

The role involves handling inquiries, processing loan applications, and collaborating with internal teams for seamless service delivery. This is a walk-in employment opportunity with positions based in Noida and Gurugram.

Qualifications

• Minimum 2 years of experience in customer service, particularly in financial services.
• Proficient in using computer systems and software applications.
• Strong interpersonal skills with the ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues promptly and professionally.
• Process and manage customer requests related to two-wheeler loans.
• Collaborate with internal teams to ensure seamless service execution.

Skills

Customer service principles

Communication skills

Problem-solving skills

Analytical skills

Job description

We are looking for a highly skilled and experienced Customer Service Executive to join our team at Tata Capital Ltd, responsible for providing exceptional service to customers in two-wheeler loan operations. The ideal candidate will have a strong background in customer service and experience working with two-wheeler loans.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and walk-in visits.
• Process and manage customer requests related to two-wheeler loan applications.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless execution of customer services.
• Identify and elevate potential issues or concerns to senior management.

Job Requirements

• Minimum 2 years of experience in customer service, preferably in the financial industry.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong problem‑solving and analytical skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: Financial Services

Functional Area / Department: Customer Success, Service & Operations

Role Category: Customer Success, Service & Operations - Other

Role: Customer Service

Employement Type: Walk-ins

Contact Details

Company: Tata Capital

Location(s): Noida, Gurugram

Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.