Customer Service Executive-Social Media

Idfc First Bank Limited; Navi Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Idfc First Bank Limited is seeking a Customer Service Executive to resolve customer queries and drive satisfaction in a fast-paced environment. You will own issues end-to-end and promote alternative service channels to improve overall service metrics.

Ideal candidates have 2+ years in customer service, strong communication and problem-solving skills, and a customer-first mindset, with multitasking abilities and leadership experience for mentoring teammates.

Qualifications

• Bachelor's degree in any discipline.
• 2+ years in customer service.
• Strong communication and problem-solving.
• Customer-first mindset.
• Multitasking and team leadership.
• Social media handling experience.

Responsibilities

• Resolve customer queries promptly and efficiently.
• Own customer issues end-to-end.
• Improve service metrics like productivity and first contact resolution.
• Promote use of alternate service channels.
• Lead service initiatives and process improvements.
• Engage with customers on social media.
• Collaborate internally for quick complaint resolution.
• Mentor team members and manage resources.

Skills

Communication

Problem-solving

Customer-first

Multitasking

Team leadership

Social media handling

Education

Bachelor's degree

Job description

Job Requirements

About the Role

As a Customer Service Executive, you'll be the voice of the brand - resolving customer queries, driving satisfaction, and creating memorable service experiences. If you love helping people and thrive in a fast-paced environment, this is your chance to shine.

Key Responsibilities

Primary

Resolve customer queries promptly and efficiently.

Own customer issues end-to-end.

Improve service metrics like productivity and first contact resolution.

Promote use of alternate service channels.

Implement service policies and standards.

Secondary

Lead service initiatives and process improvements.

Engage with customers on social media.

Collaborate internally for quick complaint resolution.

Mentor team members and manage resources.

What We Are Looking For

Education

• Bachelor's degree in any discipline.

Experience

• 2+ years in customer service.
• Skills
• Strong communication and problem-solving.
• Customer-first mindset.
• Multitasking and team leadership.
• Social media handling experience.