Social Media Chat Support

Firstmeridian Global Services; Dadri; On-site; INR 250,000 - 350,000; Full time

Job summary

Firstmeridian Global Services in Dadri, Uttar Pradesh, seeks a customer service representative to handle queries received via social media, resolve complaints, and respond professionally through chat. The role focuses on timely resolutions and a positive customer experience.

Ideal candidates have excellent written and verbal communication, good typing and multitasking skills, and comfort with social media customer queries. Customer service experience is preferred.

Qualifications

• Graduate in any discipline.
• Excellent written & verbal communication skills.
• Good typing and multitasking skills.
• Comfortable handling social media/customer queries.
• Customer service experience preferred.

Responsibilities

• Handle customer queries received through social media platforms.
• Resolve customer complaints and provide appropriate solutions.
• Respond to customers professionally through chat.
• Ensure timely resolution and a positive customer experience.
• Escalate complex issues to the concerned teams when required.

Skills

Communication skills

Typing

Multitasking

Social media savvy

Customer service experience

Education

Graduate in any discipline

Job description

Key Responsibilities:

• Handle customer queries received through social media platforms


• Resolve customer complaints and provide appropriate solutions


• Respond to customers professionally through chat


• Ensure timely resolution and a positive customer experience


• Escalate complex issues to the concerned teams when required

Requirements:

• Graduate in any discipline


• Excellent written & verbal communication skills


• Good typing and multitasking skills


• Comfortable handling social media/customer queries


• Customer service experience preferred