Customer Support

Metropolis Healthcare Limited; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Metropolis Healthcare Limited in Mumbai is seeking a Customer Experience and Support professional focused on Social Media. You will manage inquiries across platforms, own escalations, and coordinate with stakeholders to ensure swift, complete issue resolution.

The role requires excellent communication, proficiency in MS Office, and 3–4 years of experience handling customer complaints in a fast-paced environment. Rotational shifts are part of the schedule, with no night shifts.

Qualifications

• Complete knowledge of all social media applications.
• Excellent skills in MS Office – PPT and Excel.
• Good command of English language, both written and spoken.
• 3–4 years of experience in handling customer complaints/escalations.

Responsibilities

• Excellent communication skills – Written and Verbal.
• Strong background in managing social media platforms.
• Owning up customer issues and concerns received on different social media platforms and ensuring 100% close looping.
• Be quick and responsive to customer needs in a fast-paced setup.
• Log/Close relevant complaints and interact with different stakeholders for quick resolution.
• Identify the reason for escalation and help fix process gaps.
• Interdepartmental coordination for resolving/implementing process corrections.
• Proficient in creating PowerPoint presentations and managing large data in Excel.
• Rotational shifts as per job requirement (No Night Shifts).

Skills

Communication

Social Media Management

Issue ownership & resolution

Presentations

Data handling in Excel

Tools

PowerPoint

Excel

MS Office

Job description

Customer Experience and Support- Social Media

What the role entails – Key accountabilities/ responsibilities

• Excellent communication skills – Written and Verbal
• Strong background in Managing Social Media Platforms
• Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
• Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
• Log/Close relevant complaints and interact with different stakeholders for quick resolution.
• Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
• Interdepartmental coordination for resolving/implementing process corrections
• Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
• Rotational Shifts (as per the job requirement-No Night Shifts)

What we are looking for in you

• Complete Knowledge of all Social Media applications
• Excellent Skills in MS Office- PPT and Excel
• Good Command over the English language, both written and
  spoken English
• 3-4 years of experience in handling Customer
  Complaints/Escalations

Working With

Customer Experience Team

No

Yes

What we promise to you

• A high-performance culture with phenomenal career progression.
• Work with young and enthusiastic team and management.
• We will cultivate your talent in an inclusive culture that values
  diversity