Customer Service Executive- Social Media

Firstmeridian Global Services; Dadri; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Six days work week

Job summary

Firstmeridian Global Services is seeking a Customer service executive - Social Media to engage with customers across social platforms. You will respond to comments, DMs, queries, complaints and feedback, ensuring timely resolutions while preserving brand reputation.

The role requires 1-3 years of social media customer support experience, strong written/verbal communication, and a graduate qualification. Working a 6-day week, you will monitor platforms like Instagram and Facebook and handle

Qualifications

• 1-3 yrs of exp in social Media Customer support.
• Prior exp handling social Media comments, DM's, complaints and customer queries.
• Strong written and verbal communication skills.
• Good understanding of social Media platforms such as Instagram, Facebook etc.

Responsibilities

• Monitor and manage customer interactions across social Media platforms.
• Respond to customer comments, direct message(DM's), queries, complaints and feedback.
• Understand customer concerns and provide accurate and timely resolutions
• Handle escalated or sensitive customer complaints professionally
• Maintain positive brand image while communicating with customers online.

Skills

Social media customer support

Strong written and verbal comms

Instagram & Facebook proficiency

1-3 yrs exp in social media CS

Education

Graduate in any field

Job description

We are looking for a customer-focused and proactive Customer service executive- Social Media to manage customer interactions across social media platforms.

The candidate will be responsible for responding to customer comments, DM's, queries, complaint and feedback, while ensuring timely and effective resolution

Responsibilities :-

• Monitor and manage customer interactions across social Media platforms.
• Respond to customer comments, direct message(DM's), queries, complaints and feedback.
• Understand customer concerns and provide accurate and timely resolutions
• Handle escalated or sensitive customer complaints professionally
• Maintain positive brand image while communicating with customers online.

Required Skills:

• 1-3 yrs of exp in social Media Customer support
• Prior exp handling social Media comments, DM's, complaints and customer queries.
• Strong written and verbal communication skills.
• Good understanding of social Media platforms such as Instagram,Facebook etc
• Graduate in any field
• 6 days working