Customer Service Executive - Service Delivery

Tata Communications Limited

Chennai

On-site

INR 800,000 - 1,000,000

Full time

12 days ago

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Job summary

Tata Communications Limited is seeking a skilled engineer to drive day-to-day system and service engineering for Fibre services. The role focuses on planning, designing and as-built Fibre assets in GIS tools, ensuring high-quality outcomes and timely delivery.

The incumbent will support fiber planning/design, update GIS with defect documents, coordinate with on-shore stakeholders and suppliers, and maintain data security while participating in meetings to align with customer requirements.

Qualifications

Technical/Engineering degree with 3-5 years of experience.
Experience in telecom networks and GIS tools is preferred.
Strong communication and stakeholder coordination skills.

Responsibilities

Support Fiber Planning and Design
To update GIS systems with the Defects documents received
Coordinate with On-shore Stakeholders and Suppliers to complete the Assigned works on time
To maintain SLA and FTR 100%
To maintain Self data and customer data secured and without error
To be active in Customer and internal meetings

Skills

Telecom network architecture

GIS

Fiber planning & as-builts

Supplier management

Effective communication

Education

Technical/Engineering degree

Tools

Aurora/Symology

Permit Validation

SharePoint

Job description

Job Description

Broad outline of the Role

Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

Technical/ Engineering degree with 3-5 years of experience

Key Responsibilities

Support Fiber Planning and Design
To update GIS systems with the Defects documents received
To co-ordinate with On-shore Stockholders and Suppliers to complete the Assigned works on time.
To maintain SLA and FTR 100%
To maintain Self data and customer data secured and without error.
To be active in Customer and internal meetings.

Technical Competencies

Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as GIS, Small world etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management.

Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.

Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions

Continued driving of improvement in costs, timescales, and quality

To produce detailed industry-standard documentation of the design -Defects Allocations and update on Inventory Management Systems

Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network

Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design

Tools & Application