Customer Service Executive - Secured Business Loans (Micro LAP)

Tata Capital; Sri Potti Sriramulu Nellore; On-site; INR 250,000 - 360,000; Full time

Job summary

Tata Capital in India seeks a customer service professional to handle inquiries and resolve issues promptly, delivering high-quality support across multiple channels. You will process loan applications and repayments, maintain accurate records of interactions and transactions, and collaborate with internal teams to ensure seamless service delivery.

Additionally, you will identify opportunities to upsell and cross-sell relevant financial products while upholding compliance and customer

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to loan applications and repayments.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless delivery of services.
• Identify opportunities to upsell and cross-sell relevant financial products.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Process and manage customer requests related to loan applications and repayments.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure seamless delivery of services.
• Identify opportunities to upsell and cross-sell relevant financial products.