Customer Service Executive- Pune

Zoho; Pune District; On-site; INR 213,000 - 255,000; Full time

Benefits offered by this job

Night shift allowance

Variable pay

Job summary

2coms Consulting Pvt Ltd is seeking an Operation Support Executive for a client in Pune. The role requires a graduate and emphasizes strong communication and analytical abilities, with on-site work and a structured schedule.

Responsibilities include helping customers, solving problems, and maintaining professional English and Hindi communication. The job operates on a six-day week with shifts, and a formal interview process is conducted on-site in Pune.

Qualifications

• Graduation degree in any discipline.
• Strong verbal and written communication in English and Hindi.
• Ability to handle problems and complex situations.
• Willingness to work from office; day shifts with rotational off days.
• Six-day workweek; 9:00 AM to 6:00 PM.

Responsibilities

• Provide customer support and assistance with high satisfaction.
• Resolve inquiries with problem-solving skills.
• Maintain clear communication in English and Hindi.
• Follow rotational shifts and six-day workweek.
• Work on-site at Pune office; participate in virtual interview.

Skills

English & Hindi

Problem solving

Communication skills

Education

Graduation

Job description

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Job Description

Job Description: Operation Support Executive

Summary

2coms Consulting Pvt Ltd is currently seeking a motivated individual to join our team as an Operation Support Executive for a prominent client based in Pune. This role is ideal for candidates with a graduate degree, whether they are fresh graduates or possess prior experience in customer support. The position focuses on delivering high-quality assistance through strong communication and analytical abilities, requiring the successful candidate to be fully available for on-site work and adaptable to a structured schedule.

Responsibilities

• Provide comprehensive support and assistance to customers, ensuring high satisfaction levels.
• Utilize strong problem-solving capabilities to address and resolve client inquiries efficiently.
• Maintain clear and professional communication in both English and Hindi.
• Adhere to the designated work schedule, which includes rotational shifts and a six-day workweek.
• Perform all duties on-site at the Pune office location as required.

Requirements

• Possess a graduation degree in any discipline.
• Demonstrate excellent verbal and written communication skills in both English and Hindi.
• Exhibit robust problem-solving aptitude and the ability to handle complex situations.
• Show flexibility and willingness to work from the office premises.
• Be available for day shifts with rotational off days.
  
• Competitive salary package comprising a Night Shift Allowance (NTH) of 17,000 and a Variable Pay (VP) of 4,000.
• Standard working hours from 9:00 AM to 6:00 PM.
• Work schedule spanning Monday through Saturday.
• On-site work environment with a virtual interview process.