Customer Service Executive - Personal Loans - Core Connect - Bengaluru - Krishna Tower - CSE

TATA Capital; Mysuru; On-site; INR 250,000 - 400,000; Full time

Job summary

TATA Capital in Bengaluru (Krishna Tower) seeks a Customer Service Executive for Personal Loans to support Core Connect operations. You will identify potential customers, collect and validate documents, and log cases for disbursement under supervisor guidance.

The role includes meeting customer requirements, cross-selling products, and ensuring RBI/audit compliance while assisting vendor relationships as directed.

Qualifications

• Undergraduate/Graduate in any discipline.

Responsibilities

• Identify customers for potential business with supervision.
• Collect documents from customers and validate per norms.
• Log cases in the system as per SOP and follow the disbursement process.
• Fulfill the sanction ratio as per organisation requirements.
• Meet customer requirements and cross-sell multiple products under supervision.
• Assist in empanelment of new vendors and develop relationships.
• Ensure compliance to audit and RBI regulations.

Skills

Customer service

Cross-selling

Regulatory compliance

Education

Undergraduate/Graduate degree

Job description

Customer Service Executive - Personal Loans - Core Connect - Bengaluru - Krishna Tower - CSE

Job Description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Qualifications

Under Graduate/ Graduate in any discipline

Job Info

• Job Identification 39602