Customer Service Executive - Personal Loans - Direct - Bengaluru - Krishna Tower - CSE

TATA Capital; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

TATA Capital in Bengaluru is seeking an entry-level professional to support loan processing and customer onboarding under supervision. You will identify potential customers, collect and validate documents, and log cases for disbursement in the system.

The role involves meeting customer needs, cross-selling multiple products, and assisting with vendor empanelment while ensuring compliance with Audit and RBI regulations under guidance.

Qualifications

• Under Graduate/ Graduate in any discipline.

Responsibilities

• Identify potential customers for business with supervisor guidance.
• Collect documents from customers and validate per organization norms.
• Log cases in the system as per SOP and follow the process for disbursement.
• Fulfil sanction ratio as per organisation requirement.
• Meet customer requirements and cross-sell multiple products under supervision.
• With supervisor guidance, empanel new vendors and develop relationships.
• Ensure compliance to Audit and RBI regulations under guidance.

Skills

Customer handling

Documentation

SOP adherence

Cross-selling

Education

Undergraduate/Graduate

Job description

Job Description

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Qualifications

Under Graduate/ Graduate in any discipline

Job Info

• Job Identification 50373