Customer Service Executive – Mohali (Punjab), India

Trenityconsultants; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

Trenityconsultants in Mohali is seeking a proactive Customer Service Executive (Immigration Consultancy) to manage client communications, resolve queries, provide timely updates, and ensure a smooth immigration process.

You will handle queries via calls, WhatsApp, email and other channels; coordinate with Sales, Operations, Documentation and CBO; maintain CRM records and prepare regular follow-ups and reports to ensure high client satisfaction.

Qualifications

• 1–2 years of experience in customer service or immigration industry.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Office and CRM systems.
• Ability to manage multiple clients and follow-ups efficiently.
• Professional, patient, proactive, and service-oriented attitude.
• Immigration/visa experience will be an advantage.

Responsibilities

• Handle client queries through calls, WhatsApp, email, and other channels.
• Provide clients with accurate updates on their immigration applications.
• Coordinate with Sales, Operations, Documentation, and CBO teams to resolve concerns.
• Follow up with clients for pending documents, payments, appointments.
• Maintain records of client interactions in the CRM.
• Ensure timely escalation and resolution of complaints.
• Maintain regular communication with clients to ensure satisfaction.
• Follow SOPs, communication standards, and compliance requirements.
• Prepare daily/weekly reports on follow-ups and cases.

Skills

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Job Tittle: Customer Support Executive

Job Location: India Mohali

Job Type: Full Time

Job Overview

We are looking for a proactive and customer-focused customer service executive (Immigration Consultancy) to handle client communication, resolve queries, provide timely updates, and ensure a smooth client experience throughout the immigration process.

Location

Key Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Provide clients with accurate updates regarding their immigration applications and case status.
• Coordinate with Sales, Operations, Documentation, and CBO teams to resolve client concerns.
• Follow up with clients for pending documents, payments, appointments, and other requirements.
• Maintain proper records of client interactions, complaints, and follow-ups in the CRM.
• Ensure timely escalation and resolution of client complaints and service-related issues.
• Maintain regular communication with clients and ensure a high level of customer satisfaction.
• Follow company SOPs, communication standards, and compliance requirements.
• Prepare daily/weekly reports on client follow-ups, pending cases, and resolved queries.

Required Skills & Qualifications

• 1-2 years of experience in customer service / client relationship / immigration industry preferred.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of MS Office and CRM systems.
• Ability to manage multiple clients and follow-ups efficiently.
• Professional, patient, proactive, and service-oriented attitude.
• Immigration/visa experience will be an advantage.

Why Join Us?

• Opportunity to work with a growing global organization.
• Professional learning and career growth opportunities.
• Collaborative and performance-driven work environment.

One-stop solution provider for all your Immigration Needs