Telecaller – Mohali, Punjab

Trenity Consultants; Mohali; On-site; INR 180,000 - 240,000; Full time

Job summary

Trenity Consultants in Mohali, Punjab, invites an enthusiastic Telecaller to join our team. The role involves making outbound calls, understanding client needs, presenting our services, and maintaining accurate call records.

We have 2 vacancies. The ideal candidate has at least 1 year of telecalling or customer support experience, excellent verbal communication, and a professional attitude. Experience with CRM is a plus; Mohali-based candidates will be preferred.

Qualifications

• 1 year of experience in telecalling or customer support.
• Excellent verbal communication and interpersonal skills.
• Strong listening, convincing, and negotiation abilities.
• Ability to handle customer concerns and objections effectively.

Responsibilities

• Make outbound calls to potential and existing clients.
• Explain company services and offerings clearly to customers.
• Understand customer requirements and provide relevant information.
• Handle customer queries professionally and coordinate with relevant teams.
• Maintain regular follow-ups with clients and update call records.
• Maintain daily call reports and ensure accurate customer data management.
• Update customer details and interactions in CRM systems.
• Build and maintain strong client relationships through effective communication.
• Handle customer objections and provide suitable solutions.
• Achieve daily and monthly calling targets.
• Work closely with internal teams to ensure smooth customer communication.

Skills

Telecalling

Verbal communication

Interpersonal skills

Negotiation

CRM experience

Teamwork

Tools

CRM systems

Job description

We are looking for an enthusiastic and professional Telecaller to join our team in Mohali, Punjab. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle client interactions professionally.

The candidate will be responsible for making outbound calls, understanding customer requirements, providing information about our services, maintaining follow-ups, and ensuring a positive customer experience.

Number of Vacancies: 2

Location

Key Responsibilities

• Make outbound calls to potential and existing clients.
• Explain company services and offerings clearly to customers.
• Understand customer requirements and provide relevant information.
• Handle customer queries professionally and coordinate with relevant teams when required.
• Maintain regular follow-ups with clients and update call records.
• Maintain daily call reports and ensure accurate customer data management.
• Update customer details and interactions in CRM systems.
• Build and maintain strong client relationships through effective communication.
• Handle customer objections and provide suitable solutions.
• Achieve daily and monthly calling targets.
• Work closely with internal teams to ensure smooth customer communication.

Required Skills & Qualifications

• Minimum 1 year of experience in telecalling, customer support, sales calling, or a similar role.
• Excellent verbal communication and interpersonal skills.
• Strong listening, convincing, and negotiation abilities.
• Confident and professional communication style.
• Ability to handle customer concerns and objections effectively.
• Good follow-up skills with attention to detail.
• Basic computer knowledge and experience with CRM systems will be an added advantage.
• Positive attitude with the ability to learn and adapt quickly.
• Ability to work independently as well as in a team environment.

Preferred Candidate Profile

• Candidates from Mohali or nearby locations will be preferred.
• Experience in lead generation, sales calls, or customer relationship management will be an advantage.
• Target-oriented approach with the ability to perform in a fast-paced environment.
• Strong commitment towards customer service and achieving business goals.

Why Join Us?

• Opportunity to work with a growing global organization.
• Professional learning and career growth opportunities.
• Collaborative and performance-driven work environment.

Apply now and become a part of our growing team!

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