Customer Support Executive | International BPO

Talent Acquaintance; Greater Noida; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Talent Acquaintance is seeking a customer-oriented professional to handle inquiries and resolve issues in a fast-paced setting. You will provide accurate information about products, collaborate with internal teams, and maintain strong product knowledge to support customers effectively.

This role demands excellent communication, interpersonal skills, and the ability to address complex complaints while consistently meeting performance targets in a dynamic environment.

Qualifikationen

• Clear communication and strong interpersonal abilities.
• Ability to manage multiple interactions in a fast-paced environment.
• Solid problem-solving and analytical capabilities.
• Proficiency with computer systems and software applications.
• Willingness to adapt to changing situations and priorities.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Kenntnisse

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Ausbildung

High school diploma

College degree preferred

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.