Customer Support Executive | International BPO

Talent Acquaintance; Surat; Presencial; INR 180 000 - 300 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Surat is seeking a capable Customer Support Associate to handle inquiries and resolve issues with courtesy. You will provide timely, accurate information about products and services, drawing on strong product knowledge to assist customers.

Join a fast-paced team where you collaborate with internal departments to improve the customer experience. The role requires excellent communication, problem-solving skills, and adaptability to changing priorities.

Qualificações

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conhecimentos

Communication skills

Multi-tasking

Problem solving

Tech savvy

Adaptability

Formação académica

High school diploma or equivalent

College degree preferred

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.