Customer Support Executive | International BPO

Talent Acquaintance; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance in India seeks a customer support executive to handle inquiries, provide product information, and resolve issues with courtesy and professionalism. You will work to ensure accurate responses, maintain product knowledge, and support customers across touchpoints.

In this role you will collaborate with internal teams, adapt to changing priorities, and strive to meet performance targets in a fast-paced environment while upholding high service standards.

Qualifications

• Clear communication and courteous interaction are essential.
• Ability to handle multiple interactions in a fast-paced environment.
• Strong problem-solving and analytical skills required.
• Proficient with computers and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Education

High school diploma or equivalent

College degree preferred

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.