Customer Support Executive | International BPO

Talent Acquaintance; Gurugram District; Vor Ort; INR 240.000 - 480.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer service professional to handle inquiries, provide timely and accurate information about products or services, and resolve issues in a courteous, professional manner that reflects our standards.

You will collaborate with internal teams to enhance the customer experience, maintain high product knowledge, and consistently meet or exceed performance targets for quality and productivity in a fast-paced environment.

Qualifikationen

• Clear and courteous communication with customers.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Adaptable to changing priorities.
• High school diploma or equivalent; college degree preferred.

Aufgaben

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Kenntnisse

Communication skills

Interpersonal skills

Problem-solving

Collaboration

Product knowledge

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Jobbeschreibung

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.