Customer Support Executive | International BPO

Talent Acquaintance; Ghaziabad District; Presencial; INR 200.000 - 300.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in India is seeking a customer support professional to handle inquiries and resolve issues professionally and courteously.

You will provide timely, accurate product information, collaborate with internal teams to enhance the customer experience, and maintain strong product knowledge to support customers effectively.

Ideal candidates possess excellent communication, problem-solving and adaptability to thrive in a fast-paced environment.

Formación

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent; college degree preferred.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Conocimientos

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Educación

High school diploma or equivalent

College degree preferred

Descripción del empleo

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance targets, including quality and productivity standards.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• High school diploma or equivalent required; college degree preferred.