Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Indore District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional in Indore to handle inquiries, resolve issues, and deliver exceptional service across channels. The role requires strong communication and problem-solving skills, with a focus on maintaining product knowledge and accurate records.

You will collaborate with internal teams to improve customer experience, identify upsell opportunities, and adapt to changing priorities in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Attention to detail

Organizational skills

Tools

Computer systems

Software applications

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.