Customer Service Executive | Internatioanl BPO | E-Commerce

Talent Acquaintance; Chennai District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Chennai seeks a customer support specialist to manage inquiries and resolve issues across channels. You will deliver exceptional service and maintain up-to-date product knowledge.

You will collaborate with internal teams, identify upsell opportunities, and keep accurate records of interactions and transactions. Strong communication, adaptability, and problem-solving are essential for success.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem-solving

Adaptability

Attention to detail

Technical proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.