Customer Support Executive

Tech Mahindra; Navi Mumbai; On-site; INR 212,000 - 223,000; Full time

Job summary

Tech Mahindra in Airoli is seeking enthusiastic graduates for a Customer Service - Voice Process role. This full-time position handles inbound calls with a focus on delivering excellent customer experience, and there are no sales targets.

Immediate joiners are preferred. Responsibilities include resolving queries, documenting calls, and maintaining logs while ensuring high-quality service and adherence to process guidelines.

Qualifications

• Graduate candidates only.
• No sales targets; focus on customer experience.
• Inbound voice process experience preferred.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide accurate solutions.
• Maintain a positive and empathetic attitude toward customers.
• Document call information and logging per guidelines.
• Escalate unresolved queries to the proper department when needed.
• Meet process quality standards and SLAs.

Skills

Verbal communication

Patience and confidence

Basic computer knowledge

Problem solving

Fast-paced work

Education

Graduate

Job description

Job Description : Customer Service - Voice Process

Location: Airoli
Employment Type: Full-time

Joining: Immediate Joiners Preferred

About the Role:

We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targetsthe focus is entirely on delivering excellent customer experience.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide accurate solutions.
• Maintain a positive and empathetic attitude toward customers at all times.
• Document call information and maintain call logs as per process guidelines.
• Escalate unresolved queries to the appropriate department when necessary.
• Meet process quality standards and service-level metrics.

Shift Details:

• Shift Window: Between 8:00 AM to 8:00 PM
• Shift Duration: Any 10-hour shift (including 1-hour break)
• Working Hours: 9 hours

Eligibility Criteria:

Education

• Only Graduate candidates can apply.

Salary Structure:

• 0 11 months experience: 17,900K (in-hand)
• 1+ year experience: 20,000K (in-hand)

Interview Rounds:

1. HR Round
2. Operations Round
3. Client Round

Skills Required:

• Strong verbal communication skills.
• Ability to handle customer queries with patience and confidence.
• Basic computer knowledge and ability to navigate systems.
• Problem-solving ability and active listening.
• Ability to work in a fast-paced environment.

Contact Details:

HR SIDDHI : - 8291223483