Customer Support Representative

Tech Mahindra; Navi Mumbai; On-site; INR 200,000 - 220,000; Full time

Job summary

Tech Mahindra BPS in Navi Mumbai is hiring for a Customer Service Voice Process (Inbound). The role handles inbound calls, aims to resolve customer queries, and maintain high-quality service. Graduation is required.

Freshers and experienced candidates are welcome. Working hours include 10-hour shifts with a break, and interviews are conducted between 11am and 5pm. Join the team to deliver excellent customer experience in a fast-paced environment, with opportunities to advance in a leading tech

Qualifications

• Graduation is mandatory.
• Freshers and experienced candidates are welcome.
• Strong verbal communication skills and customer focus.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Provide accurate solutions and resolve customer queries.
• Document call information and maintain logs per guidelines.
• Escalate unresolved queries to the appropriate department.
• Meet process quality standards and service-level metrics.

Skills

Verbal communication

Patience

Active listening

Basic computer knowledge

Problem solving

Education

Graduation

Job description

Job Description: Customer Service Voice Process (Inbound)

Location: Airoli

Employment Type: Full-time

Joining: Immediate Joiners Preferred

About the Role:

We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targetsthe focus is entirely on delivering excellent customer experience.

Key Responsibilities:

Handle inbound customer calls professionally and efficiently. Understand customer concerns and provide accurate solutions. Maintain a positive and empathetic attitude toward customers at all times. Document call information and maintain call logs as per process guidelines. Escalate unresolved queries to the appropriate department when necessary. Meet process quality standards and service-level metrics.

Shift Details:

Shift Window:

Male- Between 8:00 AM to 9:00 PM

Female-Between 8:00 AM to 8:0 PM

Shift Duration: Any 10-hour shift (including 1-hour break) Working Hours: 9 hours

Eligibility Criteria:

Graduation is mandatory.

Experience Freshers and experienced candidates are welcome.

Salary Structure

0 11 months experience: 17,900 (in-hand)

1+ year experience: 19,700 (in-hand)

Interview Rounds

HR Round

Operations Round

Client Round

Skills Required

Strong verbal communication skills. Ability to handle customer queries with patience and confidence. Basic computer knowledge and ability to navigate systems. Problem-solving ability and active listening. Ability to work in a fast-paced environment.

Contact Person:

HR Avantika- 9987541821

Address- Tech Mahindra BPS

Walk in interviews time: 11am- 5pm

Empire Tower A wing 9th floor Reliable Tech Park, Airoli, Navi Mumbai