Customer Service Executive in Mumbai

SortMyScene; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

SortMyScene, India's third biggest nightlife event ticketing platform, is looking for an energetic client support executive in Mumbai. You will handle queries across calls, WhatsApp, email, and other channels, understand requirements, and provide quick solutions to ensure guest satisfaction.

Based in Mumbai, you must be ready to join immediately and work six days a week, with a patient, professional, and customer-focused approach.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Patient, professional, and customer-focused approach.
• Good follow-up and organizational skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Google Sheets/Excel and communication tools.
• Freshers can apply; prior experience in customer support or events is a plus.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Organizational skills

Team player

Google Sheets

Freshers welcome

Startup environment

Independent worker

Job description

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Key Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Requirements

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Patient, professional, and customer-focused approach.
• Good follow-up and organizational skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Google Sheets/Excel and communication tools.
• Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus.
• Comfortable working in a *fast-paced startup environment*.

Mandatory Requirements

• Must be based in Mumbai.
• Must be an immediate joiner.
• Must be comfortable working 6 days a week.
• Must be flexible with work requirements and client support schedules.
• Strong willingness to take ownership and resolve client concerns.

About Company

At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.