Customer Service Executive Job in Mumbai at SortMyScene

CollegeSearch; Mumbai; On-site; INR 360,000 - 480,000; Full time

Benefits offered by this job

Informal dress code

Job summary

SortMyScene is hiring a fresher for a full-time Customer Support role in Mumbai. You will handle queries via calls, WhatsApp, email, and other channels, understand client requirements, and provide quick solutions.

You will coordinate with internal teams to resolve issues, assist with event bookings and payments, and maintain records to ensure high client satisfaction in a fast-paced startup. Based in Mumbai with immediate joining, you should be comfortable working six days a week and take

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Patient, professional, and customer-focused approach.
• Good follow-up and organizational skills.
• Ability to work independently and as part of a team.
• Basic knowledge of Google Sheets/Excel.
• Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus.
• Comfortable working in a fast-paced startup environment.

Responsibilities

• Handle client queries through calls, WhatsApp, email, and other communication channels.
• Understand client requirements and provide quick and effective solutions.
• Coordinate with internal teams to resolve client issues.
• Follow up with clients and ensure timely resolution of concerns.
• Assist clients with event-related information, bookings, payments, and other concerns.
• Handle complaints professionally and ensure high client satisfaction.
• Maintain records of client interactions, queries, and feedback.
• Identify recurring client issues and communicate them to the relevant teams.
• Build and maintain positive relationships with clients.
• Manage multiple queries efficiently in a fast-paced environment.

Skills

Communication skills

Customer-focused

Problem-solving

Organizational skills

Excel basics

Team player

Job description

SortMySceneFresherfull timeINR 360000-480000 /year21 October, 2026### About the JobKey Responsibilities \\* Handle client queries through calls, WhatsApp, email, and other communication channels. \\* Understand client requirements and provide quick and effective solutions. \\* Coordinate with internal teams to resolve client issues. \\* Follow up with clients and ensure timely resolution of concerns. \\* Assist clients with event-related information, bookings, payments, and other concerns. \\* Handle complaints professionally and ensure high client satisfaction. \\* Maintain records of client interactions, queries, and feedback. \\* Identify recurring client issues and communicate them to the relevant teams. \\* Build and maintain positive relationships with clients. \\* Manage multiple queries efficiently in a fast-paced environment. Requirements \\* Excellent verbal and written communication skills. \\* Strong customer-handling and problem-solving abilities. \\* Patient, professional, and customer-focused approach. \\* Good follow-up and organizational skills. \\* Ability to work independently and as part of a team. \\* Basic knowledge of Google Sheets/Excel and communication tools. \\* Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus. \\* Comfortable working in a \\*fast-paced startup environment\\*. Mandatory Requirements \\* Must be based in Mumbai. \\* Must be an immediate joiner. \\* Must be comfortable working 6 days a week. \\* Must be flexible with work requirements and client support schedules. \\* Strong willingness to take ownership and resolve client concerns.### Number of Openings2 openings### Perks of this JobsInformal dress code### SkillsEnglish Proficiency (Spoken), Effective Communication, Collaboration, Time Management, Client Relationship Management (CRM)