Customer Service Executive - Hybrid Network Services Customer Service Operations

Tata Communications Limited; Maharashtra; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Tata Communications Limited is seeking professionals for 24x7 network event monitoring and incident ticket management. The role emphasizes alarm correlation, service impact assessment, and timely notification to service providers.

Candidates should understand broadband access technologies and maintain detailed work logs while supporting real-time change processes. The position requires English communications skills and familiarity with industry tools such as Netcool, Remedy, E6000, NxT and

Qualifications

• Basic Telecommunications network understanding.
• Basic knowledge of Access Technologies (FTTx and HFC).
• Understanding of alarms and ability to identify service impact.
• Good written English and communications skills.
• Netcool, Remedy, E6000 (CMTS), NxT, Tableau knowledge preferred.
• Should have a fair understanding of Broadband networks and ability to identify faulty segments (Access, Backhaul, Core).

Responsabilités

• 24X7 monitoring of network events, alarms and ticket creation
• Alarms filtration and ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

Connaissances

Telecom domain knowledge

Alarms & service impact analysis

Written English communication

Broadband network understanding

Outils

Netcool

Remedy

E6000 (CMTS)

NxT

Tableau

Description du poste

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

3-6 Years Of Experience In

• Basic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)
• Understanding of alarms and ability to identify service impact
• Good written English and communications skills
• Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
• Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM