Jr Customer Service Executive - Global Customer Service Operations

Tata Communications Limited; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Tata Communications Limited is seeking a customer support professional to handle queries and ensure quality outcomes. The role emphasizes ownership of issues, diagnosing problems, and escalating where needed to meet service levels.

Minimum qualifications include a Graduate with 0-4 years of experience and CCNA Routing & Switching. Strong communication and problem-solving skills are valued in this operational position based in Hyderabad.

Qualifications

• Graduate with 0-4 years of experience.
• CCNA Routing & Switching certification is preferred.

Responsibilities

• Take ownership of customer issues and provide timely resolutions.
• Research, diagnose, and troubleshoot to identify solutions.
• Escalate unresolved issues per internal procedures.
• Maintain SLA commitments and work proactively to ensure performance.

Skills

Customer handling

Education

Graduate with 0-4 years of experience

CCNA Routing & Switching

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• CCNA Routing & Switching

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems through by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure SLA are achieved and work proactively to maintain the same.