Manager - Network Operations & Support

Tata Communications Limited; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tata Communications Limited in Mumbai seeks a network operations professional to oversee daily network activities across SDWAN, cloud, security, and mobility domains. You will handle change requests, ensure uptime, and coordinate with OEMs for issue resolution.

The role is hands-on with potential leadership of a small team and opportunities to drive automation and process improvements in fault and change management for reliable service delivery.

Qualifications

• Graduation with 4-7 years of relevant experience.

Responsibilities

• Create and maintain infrastructure for field and network operations to drive efficiency and availability.
• Manage new enhancements or issue resolution.
• Proactive or reactive fault management; incident handling with timely updates to customers.
• Collaborate with OEMs on repeat issues and implement resolutions via the change management process.
• Identify daily manual activities and lead automation efforts.
• Review changes for frequency and criticality and prepare SOPs to prevent errors.
• Monitor environment performance to minimize network interruptions.
• Manage network equipment maintenance and security operations across sites.
• Conduct installation, testing, troubleshooting, and repair of new network equipment.

Skills

Network troubleshooting

Vulnerability assessment

Domain knowledge

Manual testing techniques

Education

Graduation

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications & Experience

• Graduation with 4-7 years of relevant experience

Other Knowledge & Skills

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements or issue resolution.
• Proactive or Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and or or network switches.
• Manage network equipment maintenance and security operations for all sites.
• Maintain day to day O and M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.