Customer Service Executive- Customer Service Operations - Customer Service Operations

Tata Communications; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Tata Communications in Maharashtra is seeking an attentive NOC Engineer to monitor network events, alarms and manage incident tickets around the clock. You will perform alarm-event correlation, service impact assessment, and ticket routing to the correct resolver groups, while maintaining work logs and supporting real-time change management.

The role requires 2–4 years of telecom experience, familiarity with Netcool/Remedy and strong written English, with a 24x7 rotational shift including

Qualifications

• Basic Telecommunications network understanding.
• Basic Knowledge of Access Technologies (FTTx and HFC).
• Understanding of alarms and ability to identify service impact.
• Good written English and communications skills.

Responsibilities

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filteration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

Skills

Telecom network basics

Alarm/event understanding

English communication

Ticketing/ITSM awareness

Tools

Netcool

Remedy

E6000 CMTS

NxT

Tableau

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filteration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

2-4 Years Of Experience In

• Basic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)
• Understanding of alarms and ability to identify service impact
• Good written English and communications skills
• Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
• Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM