Customer Support Specialist

HypTechie; Vadodara; On-site; INR 120,000 - 220,000; Full time

Job summary

HypTechie is seeking a Customer Support Specialist in Vadodara to support logistics and supply chain operations. The role focuses on handling customer inquiries via phone, email, or chat, guiding users on features, and ensuring timely resolutions in a busy office setting.

The ideal candidate will have 1–5 years of experience, a graduate qualification, and strong English and local-language communication skills.

Qualifications

• 1+ year of experience in customer support or related roles.
• Graduate qualification is mandatory.
• Familiarity with logistics or freight forwarding is an advantage.
• Proficiency with help desk tools and remote support software.
• Excellent communication and client-handling skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Identify customer needs and guide them on using relevant features or services.
• Log product malfunctions and simulate user issues for diagnosis.
• Maintain and update internal databases with support-related information.
• Monitor and address customer complaints on social platforms.
• Relay customer feedback and feature requests to internal teams.
• Inform clients about updates, new features, and resolutions.
• Follow up to ensure satisfactory problem resolution.
• Collaborate with Product, Sales, and Marketing teams for continuous improvement.

Skills

Customer Communication

Problem-Solving

Product Knowledge

Time Management

Multitasking

English Proficiency

Education

Graduate degree

Tools

Help Desk Tools

Remote Support Software

Job description

Our client is looking for a Customer Support Specialist to join their logistics and supply chain operations team in Vadodara. The ideal candidate will have strong communication and problem-solving skills, and preferably, experience in logistics or freight forwarding. This role is office-based and full-time, requiring effective handling of customer inquiries and support processes..

Location: Vadodara, Gujarat, India
Job Type: Permanent (Full-Time)
Working Days: Monday – Saturday
Working Hours: 9:00 AM – 6:30 PM
Experience Required: 1 – 5 Years
Salary Range: ₹1,20,000 – ₹2,20,000 per annum

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat
• Identify customer needs and guide them on using relevant features or services
• Log product malfunctions and simulate user issues for diagnosis
• Maintain and update internal databases with support-related information
• Monitor and address customer complaints on social platforms
• Relay customer feedback and feature requests to internal teams
• Inform clients about updates, new features, and resolutions
• Follow up to ensure satisfactory problem resolution
• Collaborate with Product, Sales, and Marketing teams for continuous improvement

Requirements:

• Minimum 1 year of experience in customer support or related roles
• Graduate qualification is mandatory
• Familiarity with logistics or freight forwarding is an advantage
• Proficiency with help desk tools and remote support software
• Excellent communication and client-handling skills
• Ability to multitask and handle challenging customer interactions
• Fluent in English and local language

Skills:

• Core Skills: Customer Communication, Problem-Solving, Product Knowledge
• Soft Skills: Time Management, Teamwork, Adaptability, Continuous Learning