Senior Chat support executive

Glympse Human Capital Services; India; On-site; INR 250,000 - 450,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a customer support professional to assist clients across calls, emails, and chats. The role focuses on handling escalations, providing product information, and processing orders or complaints efficiently.

The ideal candidate will listen actively, resolve issues promptly, and build lasting relationships with customers through clear, proactive communication. This role suits individuals who thrive in fast-paced environments and value customer satisfaction.

Qualifications

• Experience in customer service or client support.
• Strong verbal and written communication skills.
• Ability to listen actively and resolve issues effectively.
• Capable of staying calm under pressure and handling multi-channel interactions.

Responsibilities

• Handle escalations and complex queries.
• Manage large volumes of calls, emails, and chats.
• Provide information about products/services, take/cancel orders, or log complaints.
• Identify customer needs to achieve satisfaction.
• Build trust with customers through open and proactive communication.

Skills

Customer support experience

Excellent communication

Active listening

Interpersonal skills

Pressure handling

Time management

Job description

Responsibilities and Duties:

• Handling escalations and complex queries.
• Manage large amounts of incoming and outgoing calls / Emails/ Chats
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively