CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Varanasi; On-site; INR 200,000 - 320,000; Full time

Job summary

PeopleStrong in India seeks a candidate for a lending/financial services role. You will build relationships, promote products, and support branch profitability while maintaining daily transaction records.

The position emphasizes cross-selling, upselling, and delivering excellent customer service in both local language and English. Freshers or 1 year of experience are welcome, with a graduate qualification.

Qualifications

• Graduate with freshers or up to 1 year in lending or financial services.
• Strong communication skills in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and support smooth branch functioning.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve productivity targets to contribute to branch profitability.
• Promote products and services; cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables with accuracy.
• Maintain data and records related to daily transactions.
• Aim to retain customers and improve their financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services